FAQ
Frequently Asked Questions
Orders
Q: How can I place an order?
A: Simply add your items to the cart and proceed to checkout. Follow the steps to complete your purchase.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within [X hours] of purchase. Please contact us at [Your Support Email] as soon as possible.
Shipping
Q: How long does shipping take?
A: Domestic orders usually take [X–X business days]. International orders take [X–X business days], depending on location and customs.
Q: How much does shipping cost?
A: Domestic shipping: €[X.XX]. International shipping: €[X.XX]. Free shipping on orders over €[X.XX].
Q: Will I receive a tracking number?
A: Yes. Once your order ships, you’ll receive an email with tracking details.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within [X days] of delivery if the item is unworn, unwashed, and in original condition.
Q: Do you offer exchanges?
A: Yes, depending on availability. If not, you can request a refund or store credit.
Q: Who pays for return shipping?
A: [Customer responsibility / Free domestic returns / Flat fee €X.XX] depending on your location.
Products
Q: How do I know my size?
A: Please refer to our [Size Guide Link] for accurate measurements.
Q: Will items be restocked?
A: Selected items may be restocked. Follow us on [Instagram/TikTok] or sign up for our newsletter for updates.
Payments
Q: What payment methods do you accept?
A: We accept [Credit Cards, PayPal, Klarna, iDEAL, etc.]
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and secure.